To initiate a warranty claim, email firstname.lastname@example.org the following:
- Your name and order number.
- Description of your issue.
- Photographic or video evidence that shows the issue.
Our warranty team will then assess your claim and contact you. If your claim is successful, we will repair or replace your product, or refund the issue.
Note: Our products are covered by Australian Consumer Law. You are entitled to a replacement or refund for any major failure and/or for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.